Windows Systems Support Specialist Senior

Job Description

• Assist in planning corporate service infrastructure including Active Directory and Microsoft Windows server infrastructure components such as DNS, ADFS, Radius, IIS, SharePoint and Office 365;
• Define, install, configure, tune physical and/or virtual servers (VMWare and/or Hyper-V) in the clients data centres located worldwide following clients security and installation policies and standards;
• Develop system upgrade procedures and ensure software patches, security and operating system updates are correctly deployed on all servers;
• Resolve server hardware and/or software problems for servers located worldwide;
• Provide support to Active Directory forest by managing users, security groups, printers and OUs as required;
• Provide assistance to migration to cloud (Amazon and Microsoft)
• Work with HQ and decentralized office IT support teams to identify solutions to third level technical/design issues relating to Active Directory and/or server issues;
• Ensure regular monitoring of servers and corporate infrastructure services;
• Assist in the rollout of the SIMPANA backup solution and ensure server backup operations successfully executed both in HQ and in decentralized offices;
• Assist in capacity planning for servers, disk space and associated backup devices;
• Investigate and provide technical evaluations for proposals for the acquisition of hardware, software and new technologies;
• Configure, customize and deploy software as requested and in line with existing client policies and procedures;
• Ensure all inventory and asset information is maintained up-to-date at all times;
• Develop comprehensive technical documentation of IT infrastructure systems and operating procedures, and
• Perform any other duties as required.

Expected Outputs:

• All support calls effectively logged in service desk system (LANDesk Service Desk);
• All support calls are responded to in a professional manner and to agreed service levels;
• All new corporate infrastructure services and server deployments are delivered to client and information security standards and in a professional manner;
• All corporate infrastructure services and servers effectively monitored to ensure all issues resolved without user escalation;
• All datacenter activities conducted as per client and information security hardening standards;
• All technical documentation and operating procedures written in clear and concise English and delivered within agreed timeframes;
• The organizational IT knowledge Base is maintained up-to-date at all times;
• All related inventories maintained up-to-date at all times.