Job Description
The eCommerce FX area is looking for a Senior Support Specialist to join our Global IT team on a contract basis. The team in based in Central London and the candidate will need to liaise with multiple stakeholders in various regions (i.e. UK, Spain, Latin America, US).
Essential Skills:
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FX
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Linux
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Oracle
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Java
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Python 3.0
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Continuous Delivery
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Continuous Integration (CI)
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Scrum/Agile
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Service Desk
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Software Deployment
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Systems Administration
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Ticket resolution
Key Responsibilities:
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Handling pressure-filled situations involving millions off trades while remaining cool and collected.
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Thinking on your feet to address issues ranging from missing trades to exchange connectivity problems to system outages.
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Proactively preventing future problems by coming up with both tactical and strategic solutions.
Team Structure:
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Working on the trade floor directly with the business.
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Working with the agile development teams in London Dealing with other support global support teams Madrid, Nth America & Hong Kong.
Additional Information:
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5+ years of experience in Trade Floor Support role for FX/eFX Good experience and knowledge of FX (industry/markets, FX cash, products, front office processes and trade data lifecycles).
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Communication skills and positive mind in order to efficiently communicate with business stakeholders in the bank.
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Proven experience supporting internal customers, as well as the relationship with 3rd Parties.
Personal Or Behavioral Skills:
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Languages: English and Spanish (optional)
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