Salesforce Business Consultant

Job Description

KEY RESPONSIBILITIES:

• Participate in team collaboration to understand project requirements and translate those requirements into clear and comprehensive user stories
• Develop proposed solutions to clients and prospects by articulating approach and strategy as it directly relates to meeting project and business objectives
• Drive soft-sales (up-selling opportunities) or articulate these opportunities to the appropriate channels
• Exceed expectations of the customer by providing a high-quality solution and service, in order to create a mutually beneficial outcome
• Understand the intended audiences for the solution, purpose of engaging these audiences, and validate against objectives and success metrics
• Professional Services consulting with an emphasis on business processes, organizational change management, training and user adoption.
• Communicate any updates of project status and elevate project concerns to Project Lead
• Understanding of Agile methodologies, especially prioritization and management of flexible scope
• Provide future-looking solutions and recommendations based on forthcoming Salesforce releases
• Identify internal and project process improvement opportunities
• Ability to prioritize and work across multiple projects simultaneously
• Participate and lead client facing Sprint demo(s)
• Keep current on new technologies as they relate to Salesforce and general application development
• Salesforce/Force.com configuration or development or equivalent CRM experience
• Manage and maintain a collaborative working relationship with clients and consistently deliver high-quality services
• Participate in project closure and “lessons learned” debrief process
• Help to ensure project(s) achieve their intended results. Bring forward recommendations on projects to achieve even greater results.
• Improvement to and maintenance of Business Consulting Services processes and templates
• Maintain a billable utilization percentage of 90% or above.

ACTIVITIES AND SKILLS TO ACHIEVE THE ABOVE RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

• 5+ years consulting/professional services experience
• 3+ years Salesforce, cross-cloud platform experience
• Excellent communication skills (written, verbal and visual) with the ability to interface with
• clients and internal team members at all levels (executive to staff)
• Ability to lead client facing meetings including working sessions, demos, and requirements gathering
• Excellent relationship management and interpersonal skills
• Possess extensive experience and judgment in planning for and accomplishing goals
• Experience in collaborating with offshore resources preferred
• Mentor other members of the business consulting team
• Understanding of Agile methodologies, especially prioritization and management of flexible scope
• College degree required
• Ability to travel up to 80%