Quality Analyst

Job Description

Main responsibilities:

• Understand process, assessment, and feedback, reporting, and analysis Set transactional processing controls that aim for error-free output Reporting and publishing transaction quality metrics
• Publish dashboards
• Provide feedback and suggestions
• GAP analysis and controls
• Error analysis and root cause analysis for process deviations
• Compliance with requirements and records for internal and external QMS inspection requirements
• Continuous focus and striving to meet and exceed SLAs
• Promote quality initiatives at the organizational level 

Experience (Important):

• Candidates should have excellent problem-solving abilities and lateral thinking skills
• Willingness to work in a 24x7 work environment Good knowledge of the audit and evaluation function
• Analytical mentality with knowledge of seven quality tools
• Ability to handle pressure and get a natural getter
• Flexibility and availability for all ad-hoc business needs Understand the business situation and ability to address issues
• Fluent in English and German (minimum level C2) 

Experience (Desirable):

• 1 year or more experience in a similar capacity
• Experience in the service desk environment