Project Manager

Job Description

Role Description:

• To lead projects or workstreams as part of a larger transformation program.
• Accomplish project objectives by planning project activities, evaluating, implementation and updating progress of project.
• Working closely with the key project stakeholders and business areas across Retail Contact Centre.

Key Responsibilities:
Full lifecycle end to end project management and delivery of multiple large and / or complex projects including:

• Scoping, definition, benefits analysis and prioritization
• Project Planning and resource impact analysis
• Risk and Issue management and resolution Communications
• Training
• Roll out planning and execution
• Benefit analysis and post implementation lessons

Team Structure:

• Working closely with other Project Managers to ensure that the work streams and program are on track in terms of plan and delivery scope