Office 365 FastTrack Program Manager EPM

Job Description

• Language: Either French/Italian/Spanish

Role Requirements:

• Ideal candidates will have deep expertise in Office 365 deployment and adoption in large organizations, a proven track record of seamless engagement with customers, and the ability to collaborate with multiple stakeholders inside and outside the company. The candidate must have a passion for the customer, demonstrated through professionalism and striving for excellence. The ideal candidates will have demonstrated experience in coaching and building a broad community covering, Account Management, Sales, Delivery and working with Project Managers, Engineers and Architects.
• This role requires strategic and critical thinking, problem-solving skills, results driven, demonstrated cross-group collaboration, and deep knowledge of Office 365 deployment. The ability to successfully work across both technical and non-technical senior management including Executives in large enterprises and across the Microsoft partner community. The candidate must have a good eye for detail and the ability to identify risks and clear mitigation plans to address them in a constructive manner before they become issues.

Key Responsibilities:

• The Person will be responsible for ensuring High-Quality Accelerated Delivery and providing mediation, utilizing other FastTrack resources to aid recovery and accelerated delivery and adoption.
• Champion the FastTrack delivery methodology, to customers, partners and field personnel to ensure the onboarding experience is focused on standard and outcome-oriented activities.
• Drive Adoption through engaging with Account Teams, customers, partners using FastTrack, observing progress and surfacing technical/business blockers that could impact onboarding and adoption of the Office 365 service.
• Ensure deep education is driven for Office 365, FastTrack across key Microsoft field roles.
• Act as liaison between Microsoft account teams, corporate teams, and partner teams owning rapid and thoughtful feedback to drive improvement for the FastTrack experience for Office 365 customers. 
• Act as the Area subject matter expert on Office 365 FastTrack deployment and usage reporting in key readiness events, gather and share consumption best practices with the broad Microsoft partner and internal community, and build a strong community of onboarding sales engineers WW.
• Increase Customer and Partner Onboarding Satisfaction
• Increase Office 365 and EMS active use
• Time and cost reduction to onboard Customers

Qualifications & Competencies:

• Degree in Business, Information Systems, Computer Science, or Engineering, or equivalent work experience.
• 10+ years related to corporate and/or consulting IT experience, including both program management and service delivery.    
• Must have a proven record of delivering business value through direct CXO-level interactions.  
• Business process and people management skills or related experience required.  
• Comfortable and experienced in pre-sales, project envisioning planning, development, deployment, and management.  
• Exceptional leadership acumen with demonstrated success in "engaging virtual teams" with the ability to influence others.
• Ability to coach and collaborate effectively with field teams, customers, and product teams to ensure customer success
• Comfort in discussing, understanding and contributing to the solution advancement of Microsoft and the Office 365 business
• Resourceful, confident under pressure, with demonstrated skills in expectation management.
• Knowledge of how to work with Microsoft Sales teams, Microsoft Delivery teams and partners to secure Office 365 deals
• The ideal candidate should have a degree in engineering or similar or the equivalent in work experience.

Successful candidates for the FTC role will have:  

• Deep understanding of markets, customers and related technology; have the background to provide leadership in the practice and a demonstrated effectiveness in solution sales, software consulting, IT Operations and executive client management.  
• Deep knowledge of Office 365 the FastTrack motion, usage and adoption and Customer advocacy to the Engineering team.
• Industry-leading breadth knowledge of how cloud technology applies to business issues, and have demonstrated analysis and communication skills connecting technology and business problems.
• Quickly understand customers and partner’s business and IT environments.  
• Rapidly establish and maintain personal and organizational credibility with the Field, Customer and Partners through deep delivery knowledge and effective communications.  
• Providing senior stakeholder representation & orchestration for FastTrack, coordinating and managing disparate groups of stakeholders. Sustaining highest levels of customer satisfaction. 
• Identifying additional areas in which the product or the FTC can improve and delight its customers