Deskside Support - MAC

Job Description

Experience: 3 - 13 Years

Skill required:

• Trouble Shooting (Hardware, Software, Applications, Network, Voice, Security, Antivirus, Mailing services)
• Desktop Management – Remote desktop support
• Excellent Interpersonal skills
• Client Management Skills
• Ability to multi task

Requirements / Qualifications:

• Graduate with desktop management experience
• 2- 8 years of domain experience
• Experience in troubleshooting offering hardware and software support
• Ability to solve complex problem
• Willing to work in shifts

L2 Responsibilities:

• Provide specialized hardware / software / network problem diagnosis / resolution for customer’s end users
• Specialized Office Support / Blackberry / VP
• Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
• Administer and provide User Access and Exit controls
• Experience in Administration of Macintosh base environment
• Experience in supporting production environment comprising of MAC machines
• Good hands on experience on MAC OSX Snow Leopard, OS Lion, Mountain Lion & Mavericks
• In depth knowledge of Apple Mac client and server operating systems
• Client Management tools such as Apple Remote Desktop, Deploy Studio, Package maker, FileWave & Casper would be a plus
• Should be able to manage Open / Active Directory integration
• Knowledge of Scripting, programming and other languages (Python, Ruby, C, C++, Objective C) would be a plus
• Basic knowledge of Windows base